Our Return Policy

Any product you have purchased on our site without damaging the product and its packaging.

 

And you have the right to return the product as you received it within fourteen (14) days from the delivery date without using it.

 

Return and exchange shipping costs are covered by the customer.

 

Before returning the product you purchased within the specified time, you must send an e-mail to info@benmoda.com.tr.

 

Before requesting a change of the product you purchased within the specified time, you must send an e-mail to info@benmoda.com.tr and write your name, surname, phone number and address on a paper so that we can send it back to you.

 

You should briefly explain why you want to return or exchange the product in this email that needs to be sent.

 

Our company officials will inform you where and how to return / exchange the product after receiving the relevant e-mail. Your return amount is on our side of the product

 

It will be sent as a refund to your bank account or card according to your purchase method within 7 working days of arrival. In the light of this information delivered to you, you, our valued user, can be returned or

 

You can be in the request for change with peace of mind.

 

If there is any damage to the product, please do not receive the product by making a report to the cargo company.

 

After receiving the product or products you have paid for, you accept that the cargo company has fully fulfilled its duty.

 

And it is no longer possible to claim rights. Such as any opening, deterioration, breakage, tearing, being used in the product and packaging

 

In case of similar situations and if the product is not returned to the customer, the return of the product is not returned by us.

 

Will not be accepted.

 

Cancellation conditions

 

After the order you have placed is paid, you can request the cancellation of the sale before it is delivered to the cargo and you can opt out of the order.

 

Otherwise, if you do not give up the sale within the day, the cancellation cannot be made. After you receive the product, the return will take place.

 

In order to perform the cancellation process, you can contact our company on the same day at info@benmoda.com.tr e-mail address and give the order details.